Medicue® — Continuous patient care, automated

Every patient on their own timeline.

Real-time clinical status for every patient in follow-up — not just those with an appointment this week.

Where is the patient in their treatment journey?

Who needs attention now?

Patients in follow-up · 27

On track 24 Needs attention 3

Patient · Treatment Jan – Jun JanFebMarAprMayJun

Anna70 · Cataract

Step 5 of 7on track

Mia22 · Contact lenses

Step 4 of 6on track

James58 · Dry eyes (MGD)

Step 3 of 6needs attention

A clinic with 500 contact lens patients loses around 110 patients every year. Three in four can be re-engaged.

iPucker, A. D., & Tichenor, A. A. (2020). A review of contact lens dropout. Clinical Optometry, 12, 85–94.

Pucker & Tichenor, 2020

21.7%

drop out each year

The most common reasons for contact lens dropout are discomfort and poor vision — not contact lenses themselves. With early follow-up, most issues can be resolved.

iSulley, A., Young, G., & Hunt, C. (2017). Factors in the success of new contact lens wearers. Contact Lens and Anterior Eye, 40(1), 15–24.

Sulley et al., 2017

47%

lapse within 60 days

47% of new contact lens wearers lapse within 60 days — and 71% never had the chance to try an alternative lens or management strategy. Early follow-up changes that.

iPucker, A. D., & Tichenor, A. A. (2020). A review of contact lens dropout. Clinical Optometry, 12, 85–94.

Pucker & Tichenor, 2020

74%

can be re-engaged

When contact lens drop-outs were offered a fresh trial, up to 74% resumed wear. It’s not too late — Medicue identifies lapsed patients and helps you reach them before they’re gone for good.

Care doesn’t end when the appointment does - no patient should feel left on their own.

A consultation captures a moment. A patient’s health develops between them.

Before

The clinician meets the patient prepared — with structured symptom data that enables a more targeted consultation from the first minute.

During the visit

The patient’s own data guides the conversation — helping the clinician make the right decisions faster.

After

Follow-up when the need is there — not when the calendar decides. Continuous monitoring ensures no patient is overlooked, and no appointment is wasted.

Medicue automates the follow-up for you.

More time for each patient — less time on coordination, reminders, and manual follow-up.

Today’s numbers

87%

Patients followed up automatically

18/21

Tasks done for you automatically

2h 14m

Time saved today

Activity log

Live

08:14Reminder sent to Mia (week 9 check-in)
08:32Symptom intake completed by Anna
09:05James flagged — answered “worse” on day-30 follow-up
09:41Pre-visit form completed by 4 patients

View all →

“

We are impressed with how Medicue’s unique solutions can help us provide better services for our patients and our employees.

Optical chain

“We save 5–8 minutes per consultation.”

Optical chain

“The value is significant. We gain greater insight into a patient’s history — leading to more accurate examinations.”

Optical clinic

For clinics. And for clinicians.

For groups & chains

For the clinic

Full oversight across all your locations — without the overhead. Configured to fit your setup, not the other way around.

• Multi-location overview from day one
• Standalone or fully integrated with your PMS
• Customisable content and branding per location
• Multilingual — works across all your markets

See how it works in practice →

For independent clinicians

For the clinician

The platform takes the routine, so you can spend your time on what only you can do.

• Patients arrive prepared — no first-five-minutes catch-up
• You only see what genuinely needs your attention
• More time for actual clinical work

See how it works in practice →

Common questions

What groups, chains, and independent clinicians usually ask.

Does Medicue work with our existing PMS or EHR?

Yes. Medicue runs standalone or integrates with existing systems. You don’t have to replace anything to start — we adapt to your stack, not the other way around.

How long does it take to get up and running?

Most clinics are live within a few days. Medicue is cloud-based with no on-premises installation — we set everything up together, so you’re ready from day one.

Is Medicue secure and clinically compliant?

CE-marked (MDR Class I), GDPR and HIPAA compliant, ISO 27001 certified, and ORCHA Approved. Patient data is encrypted, every action is auditable, and consent is captured cleanly. Your IT team and clinical leads will find everything they need — documented, auditable, and ready for review.

How is Medicue priced?

Pricing scales with your setup — number of clinics, clinicians, and which features you need. We give transparent pricing on a 20-minute call. No hidden seat fees, no surprise upgrades.

Does Medicue fit independent clinicians, or only large chains?

Both. The platform scales from a one-location optician to a multi-country chain, configured per clinic with multilingual content across all your markets. Same product, calibrated to your size.

Can we pilot Medicue first?

Yes. Most new partners start with a 90-day pilot in one or two clinics to validate fit. We help you set up the pilot, agree on success metrics up front, and review results together before you decide on rollout.